PRIVACY POLICY
1. Data Controller
The data controller responsible for the processing of personal data collected through the Lockhill website and services is:
Lockhill
Email: thelockhill@gmail.com
2. Personal Data We Collect
Depending on how you use our services, we may collect:
• your full name,
• your email address,
• your telephone number,
• information relating to your booking,
• messages or requests you send to us through the contact form or by email,
• files you choose to send to us,
• technical information relating to your use of the website, where this is necessary for its operation, security or analysis.
We do not ask you to send us sensitive personal data through the website forms unless this is strictly necessary and has been specifically requested.
3. Purposes of Processing
We use your personal data for:
• creating, managing and confirming bookings,
• communicating with you regarding your booking,
• managing changes, cancellations or other requests,
• responding to messages and enquiries,
• providing and supporting our services,
• ensuring the security and proper operation of our website and systems,
• complying with legal or tax obligations, where required.
4. Legal Basis for Processing
Depending on the circumstances, the processing of your personal data is based on:
• the necessity to perform your booking or another contract with you,
• compliance with Lockhill's legal obligations,
• Lockhill's legitimate interests in the secure and effective operation of its services,
• your consent, where consent is required.
5. Marketing Communications
The contact details you provide for a booking or for customer service purposes are not automatically used for advertising messages.
Where consent is required for promotional communications, it is requested separately.
You may ask us at any time to stop sending you promotional communications.
6. Third-Party Services and Data Recipients
For the operation of our services, we may use third-party providers such as:
• booking platforms,
• website hosting and database services,
• email services,
• technical support providers,
• payment providers or banking services, where required.
For the management of online bookings, we may use external providers or booking systems. These providers process only the data necessary for the creation, confirmation and management of your booking, in accordance with applicable data protection laws.
Third-party providers receive only the data necessary to provide the relevant service and process it in accordance with applicable data protection rules.
7. Transfers of Data Outside the European Economic Area
Some service providers may process personal data outside the European Economic Area.
Where such a transfer takes place, appropriate safeguards are applied in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as required by law.
Booking data may be retained for as long as necessary to manage the booking, address any disputes and comply with tax or other legal obligations.
Contact data is retained only for as long as necessary to manage the relevant request.
9. Data Security
Lockhill applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, destruction or unlawful use.
Access to personal data is limited to persons and service providers who need such access in order to perform their duties or provide their services.
10. Your Rights
Depending on the circumstances and in accordance with applicable data protection laws, you have the right to:
• access your personal data,
• correct inaccurate or incomplete data,
• request the deletion of your data,
• request restriction of processing,
• object to the processing of your data,
• data portability,
• withdraw your consent where processing is based on consent,
• lodge a complaint.
To exercise your rights, you may contact us at:
thelockhill@gmail.com
We may ask you to provide additional information solely for the purpose of verifying your identity before processing your request.
11. Changes to this Privacy Policy
Lockhill may amend this Privacy Policy where necessary due to changes in its services, systems or applicable law.
The current version will always be published on the website.